Refund Policy
FAM Participation Fee & Refund Policy
This policy explains how participation fees for iCentiviz travel FAMs are handled, including who pays, when fees apply, and the terms that govern refunds once a fee has been paid.
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About This Policy
This policy applies to qualified attendees who have been invited to participate in a travel FAM (familiarization trip) hosted or coordinated by iCentiviz Events. It outlines when a participation fee applies, and how that fee is treated once it has been paid.
Please review this policy carefully before submitting payment for any travel FAM. By paying a participation fee, you acknowledge and accept the terms described on this page.
Participation Fees
Some FAMs (not socials) have a fee to participate for qualified attendees. Whether a fee applies, and the amount of that fee, is communicated in the invitation or registration materials for each individual travel FAM.
Socials are separate gatherings and do not carry a participation fee under this policy. Any cost noted for a specific social event will be communicated directly in that event's materials and is not covered by the terms below.
Non-Refundable Fees
These fees are not refunded once paid to participate on this travel FAM. Participation fees are final at the time of payment, as they are committed to securing your spot, coordinating the experience, and covering supplier and operational costs associated with your attendance.
Before paying, please confirm your ability to attend, complete all registration requirements, and reach out to us with any questions about the trip or the fee. We are happy to help you decide whether the FAM is right for you before you commit.
Air Booking Deadline
If air booking is not completed by the requested deadline, you will no longer be able to attend the travel FAM, and the fee paid is not refundable. Flight reservations must be confirmed within the booking window specified in your invitation or registration materials.
To protect your spot and your fee, please book your air travel as early as possible and notify your iCentiviz coordinator once your booking is complete. If you anticipate any difficulty meeting the air booking deadline, contact us right away so we can review your situation before the deadline passes.
Contact Us
If you have questions about a participation fee, an air booking deadline, or this refund policy, contact us at info@icentiviz.com and we will respond promptly.